Refund and Returns Policy

Last Updated: 01.01.2025

We want you to be completely satisfied with your purchase from LuxeCarryMe.com. If for any reason you are not, we offer a 14-day money-back guarantee under the following terms:

Conditions for Return and Refund

Unused, Unworn Condition

The item must be in unused, unworn condition, with all original tags and packaging intact to qualify for a return or refund.

Defective or Damaged Items

If your item is defective, damaged, or does not match the description provided on our website, you may return it for a full refund or exchange at no additional cost.

Non-Delivery or Address Issues

If your item does not arrive at the address you specified or the courier is unable to locate the address, you must contact the courier directly. If the issue is not resolved in a timely manner, the reimbursement will be forfeited.

Unboxing Video

To facilitate the refund process in case of defects, we highly recommend filming your unboxing experience as proof of the item’s condition upon arrival.

Refund Process

If your return is approved, we will process a refund to your original payment method within 7–10 business days.
Important: Original shipping fees are non-refundable.
Return Shipping Costs: You are responsible for covering the return shipping costs unless the return is due to an error on our part or a defective product.

Non-Refundable First Shipping

Please note that the first shipping cost (the shipping fee charged when the item is originally sent to you) is non-refundable.

Return Process

Timeframe

You must contact us within 14 calendar days of the delivery date if you wish to return your purchase. After this period, returns will not be accepted.

Return Shipping

You must use a courier service that provides tracking to return any merchandise.
Please contact us at [email protected] to initiate the return process and receive further instructions.

Quality Control

We perform a detailed quality inspection on every product before shipping. Additionally, we provide a video of the quality control process upon request. Your item will only be shipped once it meets our high standards.

Data Protection and Compliance

Data Use: Any personal information provided during the refund process is used solely for processing your refund and for internal record-keeping.
GDPR and Consumer Rights: We adhere strictly to GDPR and other applicable data protection laws. You have the right to access, correct, or delete your personal data as outlined in our Privacy Policy.

Contact Us

For any return inquiries or issues with your order, please contact us via email at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.

Please do not hesitate to contact us if you are dissatisfied with your purchase.